Frequently asked questions

Can’t find your question below? We’re happy to help – just reach out.

When can I expect my order?

We process all orders within 1–2 business days.

During peak periods such as Black Friday and Christmas, processing times may extend up to 5 business days. We truly appreciate your patience as we prepare your order with care.

Standard shipping typically takes 2–6 business days, depending on your location and stock availability.

We process all orders within 1–2 business days.

During peak periods such as Black Friday and Christmas, processing times may extend up to 5 business days. We truly appreciate your patience as we prepare your order with care.

Standard shipping typically takes 2–6 business days, depending on your location and stock availability.

Can I track my order?

Track your order with ease.

As soon as your order ships, you’ll receive a confirmation email with a Track & Trace link. Simply click the link to follow your parcel in real time.

You can always revisit your shipping status by checking the tracking link in your order confirmation.

Track your order with ease.

As soon as your order ships, you’ll receive a confirmation email with a Track & Trace link. Simply click the link to follow your parcel in real time.

You can always revisit your shipping status by checking the tracking link in your order confirmation.

What’s your return policy?

Returns & Exchanges

We offer free returns and exchanges within 30 days of delivery.

To be eligible, items must be unused,
unwashed, undamaged, and returned with proof of purchase.

✅ Return shipping is on us.

Please note: if you paid for insured shipping at checkout, those costs are non-refundable.

To start a return, just email us at info@gobopp.com – we’ll take it from
there.

More information can be found in our return policy.

Returns & Exchanges

We offer free returns and exchanges within 30 days of delivery.

To be eligible, items must be unused,
unwashed, undamaged, and returned with proof of purchase.

✅ Return shipping is on us.

Please note: if you paid for insured shipping at checkout, those costs are non-refundable.

To start a return, just email us at info@gobopp.com – we’ll take it from
there.

More information can be found in our return policy.

How can I contact you?

We’re here to help.

Have a question, comment, or need assistance with your order? You can reach us anytime via our contact form, by emailing us at info@gobopp.com, or simply send us a message on WhatsApp: +316 50 62 72 67.

We always respond within 24 hours – usually much sooner.

We’re here to help.

Have a question, comment, or need assistance with your order? You can reach us anytime via our contact form, by emailing us at info@gobopp.com, or simply send us a message on WhatsApp: +316 50 62 72 67.

We always respond within 24 hours – usually much sooner.

Free Shipping

For EU orders over €50

24/7 Customer Support

Always a response within 24 hours

Hassle-free Refunds

Easy 30 day return process

Secure Payment

Trusted payment providers